Privacy policy

Last updated: 08.07.2026

At PatternTo, we respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and what rights you have under applicable data protection laws, including the General Data Protection Regulation (GDPR).

By using our Store, you acknowledge that you have read this Privacy Policy.

1. Who We Are

PatternTo is the controller of your personal data collected through this Store.

Business details (registered company name, address, registration number and VAT number, where applicable) will be added once the business is officially registered.

If you have any questions regarding this Privacy Policy or your personal data, you can contact us at:

📧hello@patterntoprints.com

2. What Information We Collect

Depending on how you use our Store, we may collect:

Information you provide

  • name;
  • billing address;
  • shipping address;
  • email address;
  • phone number (if provided);
  • payment-related information (processed securely by our payment providers);
  • photographs uploaded to create your album;
  • text entered into your album;
  • messages sent through customer support.

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address;
  • browser type;
  • device information;
  • operating system;
  • language settings;
  • pages visited;
  • time spent on the website;
  • referral source;
  • cookies and similar technologies.

3. Why We Use Your Data

We use your personal data to:

  • process and fulfil your order;
  • produce your personalised album;
  • arrange delivery;
  • communicate about your order;
  • provide customer support;
  • process complaints and refunds;
  • improve our website and services;
  • comply with legal obligations.

Where you have given your consent, we may also use your email address to send marketing communications and newsletters.

You may withdraw your consent at any time.

4. Legal Basis for Processing

Depending on the purpose, we process your personal data on one or more of the following legal grounds:

  • performance of a contract;
  • compliance with legal obligations;
  • our legitimate interests;
  • your consent, where required.

5. Sharing Your Information

To operate our Store, we work with carefully selected third-party service providers.

Your personal data may be shared only where necessary with providers responsible for:

  • website hosting and e-commerce services;
  • payment processing;
  • production and fulfilment of your personalised Product;
  • shipping and delivery;
  • customer communication;
  • email marketing;
  • analytics and website performance.

All service providers are required to process personal data securely and in accordance with applicable data protection laws.

6. Payment Providers

Payments are processed securely by third-party payment providers available during checkout.

PatternTo does not store your full payment card details.

Payment providers process payment information in accordance with their own privacy policies and applicable legal requirements.

7. Customer Files

Photographs and other files uploaded by Customers are used solely for:

  • producing the ordered Product;
  • fulfilling the order;
  • providing customer support;
  • handling complaints where necessary.

We do not use your uploaded photographs for advertising, marketing or any other purpose without your explicit consent.

8. Data Retention

We retain personal data only for as long as necessary to:

  • fulfil your order;
  • comply with legal obligations;
  • resolve disputes;
  • process complaints;
  • maintain business records where required by law.

Uploaded photographs and design files may be permanently deleted once they are no longer required for these purposes.

Customers are responsible for keeping their own copies of uploaded files.

9. Your Rights

Subject to applicable law, you have the right to:

  • access your personal data;
  • correct inaccurate information;
  • request deletion of your data;
  • restrict processing;
  • object to processing;
  • request data portability;
  • withdraw consent where processing is based on consent;
  • lodge a complaint with your local data protection authority.

10. Data Security

PatternTo takes appropriate technical and organisational measures to protect personal data against:

  • unauthorised access;
  • accidental loss;
  • misuse;
  • alteration;
  • disclosure.

While no method of electronic transmission is completely secure, we continuously work to protect the information entrusted to us.

11. International Transfers

Some of our trusted service providers may process personal data outside your country of residence.

Where required, appropriate safeguards are implemented to ensure that personal data remains protected in accordance with applicable data protection laws.

12. Children's Privacy

PatternTo is not intended for children under the age of 16.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal data through our Store, please contact us so that we can remove the information.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations.

The latest version will always be published on this page together with the date of the latest update.

14. Contact

If you have any questions about this Privacy Policy or the processing of your personal data, please contact us:

PatternTo

📧 hello@patterntoprints.com