Refund policy
Last updated: 08.07.2026
Thank you for choosing PatternTo.
As every product we create is personalised and made specifically for you, our refund policy differs from that of standard retail products.
Please read the information below carefully before placing your order.
1. Personalised Products
All PatternTo products are made to your individual specifications.
For this reason, once production has started, you do not have the right to cancel your order or return the Product simply because you changed your mind.
This exclusion is based on Article 16(c) of Directive 2011/83/EU on Consumer Rights, which applies to goods made to the consumer's specifications or clearly personalised.
2. Order Cancellation
You may request to cancel your order only before production has started.
As production begins shortly after payment is received, we cannot guarantee that cancellation will be possible.
If production has already begun, the order cannot be cancelled.
3. Returns
Because each Product is personalised:
- we do not accept returns due to a change of mind;
- we do not accept returns because the Customer no longer wants the Product;
- we do not accept returns where the design was approved by the Customer before purchase.
4. When Can I Receive a Replacement or Refund?
If your Product:
- arrives damaged;
- contains a manufacturing defect;
- is significantly different from the Project you approved;
- was produced incorrectly due to our or our production partner's error,
please contact us as soon as possible.
We will review each case individually.
If your claim is approved, PatternTo may:
- replace the Product;
- reproduce the Product;
- issue a full or partial refund.
The appropriate solution will depend on the nature of the issue.
5. Situations Not Covered
Unfortunately, we cannot offer refunds or replacements where the issue results from:
- spelling mistakes entered by the Customer;
- incorrect dates or names provided by the Customer;
- low-resolution or poor-quality uploaded photographs;
- image placement chosen by the Customer;
- colours appearing differently on different screens;
- normal variations resulting from the printing process.
6. How to Report a Problem
If you believe there is an issue with your order, please email us at:
📧 hello@patterntoprints.com
To help us resolve your request quickly, please include:
- your order number;
- a description of the issue;
- clear photographs showing the Product and the problem;
- photographs of the packaging if the Product arrived damaged during delivery.
7. Review of Your Request
We will review your request as quickly as reasonably possible.
If additional information is required, we will contact you by email.
Where appropriate, we may ask you for further photographs or additional details before making a decision.
8. Refund Method
Where a refund is approved, it will be issued using the same payment method originally used for the purchase, unless otherwise agreed.
9. Contact
If you have any questions about this Refund Policy, please contact:
PatternTo