Shipping policy

Last updated: 08.07.2026

Thank you for shopping with PatternTo.

Each PatternTo album is individually produced after your order is placed. As every product is made specifically for you, production and shipping times differ from those of standard retail products.

1. Order Processing

Production begins as soon as possible after your payment has been successfully received.

Because every album is made to order, production cannot begin until your order has been confirmed.

Orders cannot be modified or cancelled once production has started.

2. Production Time

Production time varies depending on demand, product specifications and production capacity.

Estimated production times displayed in the Store are provided for guidance only and are not guaranteed.

3. Shipping

PatternTo currently ships to selected countries within Europe.

Available shipping destinations are displayed during checkout.

Estimated delivery times depend on:

  • destination country;
  • shipping method;
  • production location;
  • courier service.

Delivery estimates are provided in good faith but should not be considered guaranteed delivery dates.

4. Shipping Costs

Shipping costs are calculated during checkout based on:

  • delivery destination;
  • selected shipping method;
  • order contents.

The final shipping cost is displayed before payment is completed.

5. Tracking Your Order

Where available, tracking information will be sent by email once your order has been dispatched.

Tracking availability depends on the shipping service selected for your destination.

6. Delivery Delays

Although PatternTo works to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • courier delays;
  • customs inspections (where applicable);
  • severe weather conditions;
  • public holidays;
  • high seasonal demand;
  • technical issues affecting production or shipping.

PatternTo is not liable for delays caused by circumstances outside its reasonable control.

7. Damaged Deliveries

If your package arrives visibly damaged:

  • take photographs of the package before opening it, where possible;
  • inspect the Product immediately after delivery;
  • contact us as soon as possible if the Product has been damaged during transport.

Including photographs of both the packaging and the Product will help us resolve your request more quickly.

8. Incorrect Delivery Information

Customers are responsible for providing accurate shipping information.

PatternTo is not responsible for delays, failed deliveries or additional shipping costs resulting from incorrect or incomplete delivery details provided during checkout.

If an order is returned due to an incorrect address, additional shipping charges may apply before the order can be re-dispatched.

9. Lost Packages

If your order appears to be lost during transit, please contact us at:

📧 hello@patterntoprints.com

We will work with the shipping carrier to investigate the shipment and keep you informed throughout the process.

10. Contact

If you have any questions regarding shipping or delivery, please contact:

PatternTo

📧 hello@patterntoprints.com